Current Promotions & Security Packages
Take advantage of our Residential and Business Security packages — simple, transparent pricing for homeowners and businesses alike to secure and upgrade your property.
Installation Warranty & Service Policies
These policies apply to our alarm and security monitoring subscription customers.
Standard Professional Installation
- Package pricing includes standard professional installation of the equipment specifically included in the selected package
- Standard installation assumes normal accessibility and installation conditions
- Basic wireless installations generally require approximately 1–2 technician hours (actual time may vary)
- Standard AVS labor rate: $185.00 per hour / $285 per hour for 2 techs when required
May incur additional charges:
- +Additional wiring or Cat6 cable runs
- +Wired camera installation or extended cable runs
- +Difficult attic, crawlspace, roof, or specialty access
- +Conduit, trenching, lifts, specialty mounting, or construction modifications
- +Equipment relocation or customer-requested work outside original scope
90-Day Installation Guarantee
- For 90 days from original installation date, we will correct covered workmanship issues involving installation, mounting, programming, or configuration performed by our company at no charge for covered parts or labor.
1-Year Limited Equipment & Labor Warranty
- Eligible new equipment supplied and installed by us is covered for one year from the original installation date against covered defects, subject to manufacturer terms and exclusions below.
- During the covered period, we may repair or replace eligible equipment at our option and will waive the normal service-call/labor charge for covered warranty service.
- Manufacturer warranty terms may vary by device.
Warranty Exclusions
- ×Physical damage, misuse, abuse, customer or third-party tampering
- ×Unauthorized repair, modification, relocation, remodeling, painting, or construction
- ×Pest/insect damage, water intrusion, flooding, fire, lightning, electrical surge, vandalism, or severe weather
- ×Internet/Wi-Fi/router/provider changes, changed network credentials, or customer network problems
- ×Consumable batteries, cosmetic wear, or equipment used outside manufacturer specifications
- ×Damage to wiring after installation or customer-requested upgrades/relocations
Remote-First Support
- We may attempt remote diagnosis before dispatching a technician.
- Remote technical support for active monitoring customers is included for normal system troubleshooting, subject to reasonable-use limitations.
Service Call Policy
| Service Type | Charge | Includes |
|---|---|---|
| Active Monitoring Customer | $125 | Trip + first hour of standard technician labor |
| Standard Service Call | $185 | Trip + first hour of standard technician labor |
Additional labor: $185.00/hour or $285 for 2 techs. Parts, materials, specialty access, wiring, and non-covered equipment are additional unless covered by warranty or an applicable protection plan.